Help centre
Frequently asked questions
What does Xplore sell?
Xplore sells framed wall art (quote, typography, family and Islamic designs, plus gallery wall sets of 2 and 3) and cricket and badminton gear, online across Pakistan.
Is delivery free?
Yes. Delivery is free to every city in Pakistan by tracked courier.
How long does delivery take?
Usually 3–5 working days in major cities and 5–7 working days elsewhere. Frames are assembled to order, so allow 1–2 days before dispatch.
Can I pay Cash on Delivery?
Yes. Cash on Delivery is available on all orders. You can also pay by bank transfer.
What size are Xplore frames?
Each frame holds an 11 × 8 inch print in a solid wood frame with a shatterproof acrylic front and fade-resistant 4K UV printing.
What if my frame arrives broken?
Every frame is packed in multi-layer bubble protection and covered by our break-safe guarantee. Contact us with a photo and your order number and we will replace it.
How do I track my order?
Use the Track Order page with your order number and mobile number, or see My Orders in your account.
How can I contact Xplore?
Email truexplorepk@gmail.com or use the form on the Contact page. We reply to every message.